Privacy Policy

At AiQ AnalytiX, we prioritize the security and privacy of the users interacting with our platforms.

1. Data We Collect

• Identity Data: Name, Phone Number, Preferred Language, and assigned User ID.
• Location Data: Geographic region/area, and any specific location data or pins you voluntarily share to facilitate request resolution.
• Derived & Analytical Data: Inferred demographic information, aggregated operational metrics.

2. How We Use Your Data

To log your requests, route them to the appropriate department, track their lifecycle, send automated status updates, and generate aggregated, anonymized dashboards for administrative teams.

3. Data Storage & Security

Active interaction and ticketing data are securely stored in our primary cloud database. All data is encrypted in transit and at rest to safeguard against unauthorized access or breaches.

4. Third-Party Integrations

We utilize Meta (for message transmission) and Google (Cloud & AI Services) for Natural Language Processing and analytical visualization (Looker).

5. Data Disclosure

We do not sell your personal data. Your information is strictly accessible only to authorized administrative teams responsible for resolving your specific tickets and technical administrators at AiQ AnalytiX for system maintenance.